Below are some frequently asked questions you may find yourself asking regarding Rebounderz Memberships. To serve our guests more expeditiously, we politely ask that you read over the below questions and answers during your review of our offerings. If you have additional questions after reading the below, feel free to call, email, or visit us!

• Can I change my membership from monthly to annual?
  • Absolutely; however, this must be done in store. Signing up for the Annual membership will start a 12-month contract.
• Can I change my membership from annual to monthly?
  • Generally, no; however, if you have completed your entire 12-month contract for the annual membership, you may then change to the monthly option.
• Can I use one membership for more than one child?
  • No. Memberships are associated with one individual person and may not be shared. Photo identification will be taken of each member to prevent abuse. There are no exceptions to this policy.
• How often am I billed?
  • You will be billed once per month on or about the same date you signed up.
• Can I change the card that I pay my membership dues with?
  • Yes! You can alter your payment method online or in-store through the Membership Management Portal.
• What are the cafe specials associated with Membership?
  • <b>Annual Members<b> will receive exclusive savings at our full-service in house cafe. Cafe deals are as follows; and, may be limited based on the availability of products, staffing, and wait times. Because all Rebounderz kitchen orders are “made to order” to ensure fresh and tasty meals, wait times may be longer than usual during times of high order volume or busy operations. Member Only Cafe Options Include:
    • $10 Large (14-Inch) One Topping Pizza
    • $1 Bottles Of Water
• How Long Do Rebounderz Memberships Last?
  • <b>Annual<b>Rebounderz Memberships are a 12-month commitment/program. When you sign up for a membership, you’re agreeing to remain a member for a minimum of 12 consecutive months unless you cancel within the parameters of the membership agreement.
  • <b>Monthly<b> Rebounderz Memberships are month-to-month and do not require a pre-determined time commitment.
• How old do I have to be to sign up?
  • Memberships may be assigned to individuals of any age; however, anyone responsible for paying for the membership must be 18 years or older; or, prove emancipation or self-guardianship.
• How often are member-only events held?
  • While Rebounderz does not have a “set schedule” for Rebounderz Member events, we plan on holding at least 1 member event at least every 6 months; however, these events are exclusive to Annual Members <b>ONLY<b>.
• How do I cancel my membership?
  • Per California Law, you are able to cancel your membership online through the Rebounderz Membership portal or by completing the steps outlined in the Membership Agreement you agree to and acknowledge when you first sign up.
    • Note: Cancelling your <b>Annual<b> Membership before your initial 12-months have occurred is not permitted unless specifically outlined within the Membership Agreement. Cancelling early may result in fees in addition to the remaining outstanding monthly payments due. Rebounderz utilizes third party collections agencies as necessary; however, offer good faith and effort to all guests who are open in their communication(s) with Rebounderz.
  • Monthly Members  may cancel online, over the phone, or by way of contacting us as outlined in the Membership Agreement.
• I bought a membership for the wrong child; but, I don’t see a way for me to change who it’s assigned to online. How can I fix this?
  • As long as the child you accidentally bought the membership for has not used the membership, we are able to switch the child the membership is associated with; however, if the membership has been used even once, we’re unable to re-assign the beneficiary.
• What happens if I move?
  • Depending on the distance, you may be eligible for an early cancellation without penalty. Refer to the Membership Agreement within your Membership Portal for specifics regarding this question and what information you may be required to provide to Rebounderz in the event of a move.
• Can I use my membership at any Rebounderz location?
  • No. The membership you purchase usually does not transfer from one location to another.
• How often can we use the membership?
  • All memberships may be used any and every day that Rebounderz is open. All memberships permit daily admission with either 1-hour, 2-hour, or all day access depending on the tier you purchased.
  • Admission is not guaranteed if we are at capacity or due to other circumstances outside of our control.
• I bought the Basic or Premium membership and I really don’t think I need the Ultimate Unlimited Tier – Can I add Black Light Mini Golf on Separately?
  • Yes! Black-Light-Miniature-Golf may be added A La Carte for $8.99 (1 round) or $12.00 (2 rounds).
• How do I redeem the discount for my child’s birthday party?
  • You may make the reservation for your party online, in person, or over the phone. If your child has a valid and current Rebounderz Membership at the time the party reservation is made, you may call, email, or visit Rebounderz and inform us your child is a member. Once we review and confirm membership status, we will apply the discount to your reservation.
  • “Birthday Party” discounts are only valid on reserved Rebounderz Birthday Party packages and not applicable for group events or general admission.
  • The Birthday party MUST be celebrating the child whom is also a member.
• Can I make reservations online with my membership?
  • At this time, members may only purchase tickets in-store; however, you’re welcome to come to the store prior to your planned trip and purchase in advance. We expect to have online reservations for members available soon.
• Are there any days or times where I am unable to use my membership?
  • Members may use their pass/membership any day that Rebounderz is open to the public; however, may not be granted admission if we are at capacity, hosting a private event, or closed for the day (Christmas and Thanksgiving are the only 2 days per year Rebounderz plans to close).
• Can I buy someone else’s child a membership?
  • While you are able to do so, you will then be responsible for the entire 12-month agreement and all payments. Further, Memberships require a valid waiver on file; and, you may not fill out the waiver for a child whom you do not have legal guardianship of.
• How do I check the status of my membership?
  • You may call or email us to inquire about the status of your membership; or, you may log into your online portal, click “profile”, and scroll to the tab labeled “memberships”.
• I have an Ultimate Unlimited Membership – How do I claim my free Drink/Popcorn each visit?
  • Rebounderz will provide you with a wrist band that will be cut off at time of redemption for your drink / popcorn. If the wristband falls off, you must bring it to a staff members attention immediately in order to ensure you’re given a new one.
• Where can I view / review the membership agreement?
  • You can review the Membership Agreement as frequently as you’d like through your online portal. You will also have the opportunity to read and review (and must acknowledge and agree to such) prior to the completion of your purchase.
• When I try to sign up for a membership the price for the first month is $9.99 more – is this an error?
  • No – This is not an error. Rebounderz memberships incur a $9.99 fee associated with the cost of the administrative work necessary for each membership within our system. The first month is the only month the $9.99 fee is applied and each month thereafter does not have an additional fee associated with such.

• Junior Package – $19
• Only available for participants 4 years of age and younger – No Exceptions!
  • 2 Hour Access To The Following Attractions:
  • Indoor Play Ground
  • Open Jump Arena
  • Toddler Jump Arena
  • Toddler Section Play Structure
  • Foam Pit
  • Junior / Floor Ninja Warrior Course

  Offer expires when leaving the facility.

• Does not include required Rebounderz Grip Socks – must be purchased for $4.25 at Front Desk.
• Does not include access to Themed Climbing Walls, Elevated Ninja Warrior Course, Extreme Dodgeball, Basketball Slam or Jump 16-Foot-Free-Fall
• Does NOT include free adult/parent admission. Parent / Adult must also purchase admission time if they wish to accompany child on any of the attractions / equipment.
  • Pro Tip: Purchase any level of Rebounderz Membership and join your child for only $4.99 per visit!

• PLAYGROUND AND TODDLER PLAY STRUCTURE IS FOR AGES 7 AND UNDER ONLY REGARDLESS OF HEIGHT. THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS POLICY. FAILURE TO COMPLY WITH THIS POLICY WILL RESULT IN IMMEDIATE REMOVAL FROM PARK WITHOUT REFUND AND 1-MONTH ADMISSIONS SUSPENSION. 
  • A mature parent or mature guardian may accommodate their young ones in the play structure only, NOT in the canopy climb. This rule is in place to prevent big-kids from intentionally vandalizing our play structure(s) and to ensure little kids are able to play-safely and roam-freely! All parents who wish to accommodate their young ones in the play structure must have a valid waiver on file.
• All Jumpers must have a valid waiver on file. All guests who want to take part in any activities at a Rebounderz location are required to have a valid waiver on file to do so. There are no exceptions to this policy. Each waiver must be filled out completely to be considered valid- this includes presenting a valid government issued identification to front desk staff in order to validate the waiver information. Waivers are valid for 365 days from initial submission. If a guest is above the age of 18, they may fill out a waiver for themselves. If a guest is under the age of 18, their parent or legal guardian must fill out a waiver and list the guest as their child or legal ward. A valid ID must be present from the parent or legal guardian.Fill out our waiver in advance at one of our in-store kiosks or online by following You may sign the form here
• Rebounderz Grip socks are required, we do not exchange other park socks. Rebounderz grip socks are $4.25 per pair plus tax and are reusable.
• Pricing and packages listed above do not apply to parties, groups or special events. Height requirements vary per attraction. We reserve the right to limit time on Ultimate Unlimited package to 3 hours Friday – Sunday and Federal and School Holidays.
• All Play Activity packages SALES ARE FINAL AND NON-REFUNDABLE.
• Pricing and attractions may vary per park
• Tax not included. Pricing and attractions may vary by location.
• No outside food or beverages with the exception of birthday cakes for parties only.

• All Jumpers must have a valid waiver on file.You may sign the form here.
• Guests must be above 44″ tall for the elevated Ninja Warrior Course, JumpXtreme Tower, and Themed Climbing Walls
• Athletic shoes recommended on the Ninja Warrior course.
• Our trampolines are designed for one person and one person at a time. No double bouncing.
• Always land on two feet. If you land on the green divider, please bend your knees.
• No tricks or flips off the walls. You may jump with your back off the wall or your feet and turn so you are facing the trampoline when you land.
• No running on the jumper or in the facility. In entering or exiting the jumper watch out for other guests and proceed slowly.
• No-one in the younger kids jump area over 44″ except their accompanying adult.
• Please empty your pockets and do not have anything loose when entering the air pit (foam pit). If you get stuck in the foam pit, the best way to get out is to roll like a log or ask a friend or referee to hand you our rope.
• No head first diving, belly flopping, pencil diving into the air pit (foam pit).
• Single front flips permitted, but no double flips
• Guests with casts, splints or hard/sharp objects will not be allowed to participate in trampoline, foam pit or Ninja Course activities.
• The basketball air slam has 4 levels of baskets that can you slam dunk the ball into. Remember, please do not hang on the rim.
• The Jump Tower is a 16′ platform that you jump off into an airbag. This is not a trampoline. Do not jump feet first. Sit back so you land on your seat or back. The referee will give you detailed instructions before jumping. Do not jump without a referee present.
• Our raised Ninja Warrior Course has 3 lanes of difficulty. Listen closely to the referees. If you fall, you may get up and go to the next divider to continue the course.
• Athletic shoes are recommended and required for the Ninja Warrior course.
• The Indoor Playground is for children 0-10 years old. An adult may accompany a child inside. No older children allowed.
• Rebounderz grip socks are required for safety and cleanliness on all activities and yours to keep and bring back for another time.
• Take breaks and drink water as our activities can be tiring.